Cancellation Policy

How to Cancel


You have the right to cancel your agreement with us within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.


Effects of cancellation

Cancelling within 14 days

You have the right to cancel your agreement within 14 days of signing the agreement, without giving a reason and without any cost to you.


If your claim is settled within the 14-day cancellation period and you have signed the required documents, our fees will be payable in line with this agreement.

Cancelling after 14 days

If you choose to cancel after the 14-day cooling-off period, you may be liable for the legal costs and expenses incurred on your claim up to the date of cancellation.

A cancellation fee of £150 + VAT will apply. This covers the time incurred in opening your file, carrying out appropriate checks to establish the viability of your claim and the correct defendant, and commencing the claim in accordance with your instructions.

To cancel please use one of the options below:

  1. Email: info@hollins-woodsolicitors.com
  2. Website: Use this contact form
  3. Phone: 01204 324 214


Please call during our opening hours below.

Opening hours:

Mon-Fri: 09:00 – 17:00

Sat-Sun: Closed

Bank Holidays: Closed


Please note that our phone lines may occasionally be temporarily unavailable due to staff training sessions. If this occurs, a recorded message will inform you of the closure. We kindly ask that you submit your cancellation notice via email in these instances. Your request will be processed as soon as normal service resumes.

  1. Post your notice to: FAO: Safwan Patel, Hollins Wood Solicitors, Orlando Street, Surestore, Bolton, BL2 1DU